Every call matters for your business. Some are client calls, who are expecting assistance, information and support, while others can be potential leads. Ideally, every business should have a team of receptionists, who can take calls around the clock. For smaller firms and startups, maintaining an in-house team isn’t easy, thanks to operational costs, effort and time involved. However, you can always use a live virtual reception service for your company. There are many answering services available today, but before you select one, consider using some of the tips listed below.
Make a questionnaire
First and foremost, understand the number of calls expected per month. Some companies don’t get more than 20 calls a month, while others may have a dozen each day or even more. The idea is to have a realistic idea of the requirements. Next, you need to make a questionnaire, and ask some of these questions.
- How long have you been in business?
- Do you deal with local clients only, or have operations in other countries?
- Who are you clients? Can you give references on request?
- How many people work for your company?
- How many clients can you handle each month?
- Are the services available for all 24 hours of the day?
- Do you have fixed packages?
- If yes, can I compare and upgrade from one package to another?
- Do have an in-house team?
These questions should sum up most of the services.
Check for custom options
When a customer calls up, they should feel that the receptionist is working for your company. As such, the scripts should be customized, and this includes the greeting and response to standard questions. If your team is available, the call should be transferred if needed, or else, notes should be taken, so that all details are used later. Keep in mind that the support offering by the answering service in this regard is of utmost importance. You need to be sure that the company is effective in its field and offers exactly what is claimed. You can also try talking to their customer support team to know more on the work they do.
Try a service and test if they can handle calls for your company. Discuss your goals and check the payment options as well. You may also want to call up a few of the references to know their experience? Reviews on their website and testimonials can also help in comparing the services.